FAQ to ask your potential movers

Company record

  1. How long the company is in business?
  2. Is it licensed to do moves in your state?
  3. Is it a member of BBB, AMSA, or other organizations?
  4. Does it have any complaints in the BBB? If yes, how were they handled?
  5. How many trucks does it have?
  6. For long distance moves – does the company have its own interstate trucks, or it uses subcontractors?
  7. Will the company perform the move, or it’s just a broker?

Payment

  1. How do I pay for the move? Cash, credit card, money order, or personal check?
  2. Is there a deposit that you are required to pay? If yes, can it be refunded in case you choose to cancel the move?
  3. When do I pay? There can be different payment arrangements, make sure you understand the details.

Insurance

  1. What is the level of insurance coverage for your move?
  2. Does the company offer additional insurance coverage besides the basic liability?
  3. What is the process of filing a claim?

Estimate

  1. Ask the mover if he will be willing to come to your home and perform visual estimate.
  2. Is the estimate you received binding or a non binding?
  3. How long his or her estimate is valid?
  4. Are there additional surcharges for things like parking problems, road access, street accessibility, delivery time restrictions or if there are any stairs or elevators involved?
  5. What is the estimated delivery time and will the driver give you prior notice?
  6. What would be the packing policy of the company if you decide to pack yourself?
  7. What are the charges for additional weight?
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Company record

  1. How long the company is in business?
  2. Is it licensed to do moves in your state?
  3. Is it a member of BBB, AMSA, or other organizations?
  4. Does it have any complaints in the BBB? If yes, how were they handled?
  5. How many trucks does it have?
  6. For long distance moves – does the company have its own interstate trucks, or it uses subcontractors?
  7. Will the company perform the move, or it’s just a broker?

Payment

  1. How do I pay for the move? Cash, credit card, money order, or personal check?
  2. Is there a deposit that you are required to pay? If yes, can it be refunded in case you choose to cancel the move?
  3. When do I pay? There can be different payment arrangements, make sure you understand the details.

Insurance

  1. What is the level of insurance coverage for your move?
  2. Does the company offer additional insurance coverage besides the basic liability?
  3. What is the process of filing a claim?

Estimate

  1. Ask the mover if he will be willing to come to your home and perform visual estimate.
  2. Is the estimate you received binding or a non binding?
  3. How long his or her estimate is valid?
  4. Are there additional surcharges for things like parking problems, road access, street accessibility, delivery time restrictions or if there are any stairs or elevators involved?
  5. What is the estimated delivery time and will the driver give you prior notice?
  6. What would be the packing policy of the company if you decide to pack yourself?
  7. What are the charges for additional weight?